Pet Insurance

Would an unexpected vet bill put pressure on your finances?

Want to help protect your pet without worrying about the cost of treatment?

Not sure what level of pet insurance is right for you?

Pet Insurance

Our pets are part of the family, and when they're unwell or injured, getting them the care they need is often the only thing that matters. Pet insurance can help reduce the financial impact of unexpected veterinary costs, giving you greater peace of mind when the unexpected happens.

We can help you choose a policy that suits both your pet and your budget, with options designed to provide the level of protection that's right for you.

We have access to a leading pet insurance company where their solutions include:

Three levels of cover to suit different needs and budgets.
Flexible payment options, with monthly or annual premiums available.
Cover for a wide range of pets, including cats, dogs, and selected exotic pets.
Eligible claims can be submitted for up to 12 months after the treatment date.

Whether you've welcomed a new pet into your family or simply want confidence that you're prepared for the unexpected, we're here to help you understand your options and find the right cover.

We Offer Quality Pet Insurance Advice

Contact us today for a complimentary, no-obligation discussion about protecting the pets that mean the most to you.

Complaints Procedure

Complaints handling and dispute resolution: If you are not satisfied with our financial advice service you can make a complaint by emailing admin@pismanawatu.co.nz, or by calling 06 355 4422. You can also write to us at PO Box 1255, Palmerston North 4440. When we receive a complaint, we will consider it using our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.

• We aim to resolve complaints within 5 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.

• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service. FSCL provides a free, independent dispute resolution service that may help investigate or resolve your complaint if we haven’t been able to resolve your complaint to your satisfaction. You can contact FSCL by Phone – 0800 347 257 or complaints@fscl.org.nz.

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